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Complimentary standard shipping in Australia for orders over $150

Shipping

What are the costs for delivery?

Keoma Pty Ltd offers free delivery with in Australia for orders over $150.

For any orders under $150 will incur a charge of $10 for standard postage and $15 for express service.

Online purchases are able to be arranged for pick up in-store at Keoma store at no charge. These orders are processed within 24hrs and a pick up notification will be sent to you to let you know when you are able to come in. 

For international orders:

New Zealand - $25 AUD

Europe, UAE, North America and Asia - $50 AUD

Cancellations

You may cancel your order at any time prior to shipment and incur no charge whatsoever. Please email keomaretail@keoma.com.au or call Keoma Store on (03) 9948 7872 to notify the team on any cancellations and any subsequent refunds. 

Keoma Pty Ltd also reserve the right to refuse and order if we suspect that the order has been paid for under fraudulent means. Our website has fraudulent

When will my purchase arrive?

Keoma Pty Ltd provides you with tracking number so you can view the progress of your order. The time indicated starts from when the goods leave our dispatch. You can usually expect your order to be dispatched within 48 business hours. 

Please note that due to covid-19 restrictions, holiday periods throughout the year, and any changes in the delivery service that we employ, may impact your delivery time. These delivery times are only an estimate, however we will endeavour to have your parcel arrive safely and in a timely manner. Please make sure you enter in your delivery address accurately as we cannot take responsibility for incorrect/stolen/missing deliveries in these cases. 

If your parcel hasn't arrived in the expected time frame, please email the team at keomaretail@keomastore.com.au or call (03) 9948 7872 and we will assit you in anyway we can. 

    Australia Post Standard, from time of dispatch:

    • Same state: 1–4 business days 
    • Interstate (metro to metro): 2–8 business days
    • International (New Zealand): 12 weeks
    • International (Europe, North America, Asia): 24 weeks

    Australia Post Express, from time of dispatch

    • Same state :1–4 business days

    In anticipation of this year's busy holiday season it is best that you make your purchase in a timely manner to ensure that your order arrives to you on time. 

    As we are using Australia Post for our deliveries please refer to the link below for cut off dates for the holiday period to help you get orders delivered by the 24th December.

    https://auspost.com.au/sending/christmas-sending-dates

    Delivery conditions

    Keoma Pty Ltd recommends that you choose a delivery point where someone will be available to take delivery of your purchases.

    Our parcels from Australia Post will require a signature on delivery so that we may deliver our parcels securely to our customers.

    If you are not at home or place of delivery to sign for the parcel, the delivery person will leave a card informing you at which local post office it can be collected.

    Product and stock availability

    At Keoma Pty Ltd we make every effort to have the items you want in stock at all times. In most instances, if a product appears on our site, we have it in stock. As we hold a large variety of brands and products some items will be only available in limited amounts, and we cannot guarantee that an item can be restocked. Should an item be temporarily out of stock, a consultant will contact you with anticipated delivery dates or provide you with an exchange or refund where possible.

    Receipt

    All customers of Keoma Pty Ltd will receive a receipt of purchase with the order. Please refer to the order number that was emailed to you in your order confirmation, should you have any enquiries regarding your order.

    Your tax receipt can be printed or emailed out for your referral.

    Delivery information

    Keoma Pty Ltd understands when purchasing items through our store, customers want the most reliable and effective service used to deliver their goods on time. We use Australia Post Standard, Australia Post Express and can offer click and collect from our retail location. 

    Order status

    You can log into your user account in order to check the status of your order. Otherwise, for further information regarding your order you can contact Keoma at keomaretail@keoma.com.au or call (03) 9948 7872.