For any full priced or sale items purchased online that are unworn and in new condition, and still in its original packaging, we offer exchange, store credit, or refund within 14 days of receiving the goods. Please note we do not offer returns on objects of an intimate nature (earrings, socks, and undergarments) or that are perishable (food and pantry items) for OH&S reasons. 

Please email the Keoma team at keomaretail@keoma.com.au for more advice and information or read up on our Returns Policy.

Freitag Order Policy 

For Freitag online purchases, due to high demand and to maintain fairness with all customers, there is a limit of 3 items per customer within a 24 hour period. Any orders that exceed this limit may be revised at the discretion of the Keoma team.

* Please note Birkenstock and Freitag products are not available to ship outside of Australia* 

For enquiries regarding international shipping contact keomaretail@keoma.com.au

Australia

• Free standard shipping for purchases over $150.
• Standard shipping $10 (2-5 business days) 
• Express shipping $15 (1-3 business days)
• In-store pick up available at Keoma Store. 

New Zealand

• Standard international $25 (7-10 business days)

Europe, Asia, North America

• Standard international $50 (2-4 business weeks)